All orders will be processed within a maximum of 4 -5 working days upon confirmation of your order.
Orders will not be shipped or delivered on weekends or public holidays.
SANAL ships globally. The rate charged for the shipping of the order is based on the weight of the products, and the delivery location. Before the final checkout page, the customer will be shown what the cost of shipping will be. Customs duties and taxes will be extra and borne by the customer upon delivery.
SANAL. via its courier partners will deliver to the recipient at the address indicated at the time of checkout, or to someone other than the person or entity named at the time of checkout having apparent authority to accept the shipment in the name and on behalf of the recipient. There is no obligation to deliver a shipment to the recipient personally and the courier partner may deliver to someone other than the person named at the time of checkout.
Every shipment shall be charged by its chargeable weight, as defined here under, and not the actual weight. The chargeable weight shall be the higher of:
- The actual weight rounded off to the next higher half kg or one kg as per the rate category agreed to, or the volumetric weight similarly rounded off.
We are always working to expand our deliverable area, however in the case where the customers pin code is out of our delivery partners’ serviceable area, SANAL will be able to ship the consignment only on a prepaid basis via the best alternative option available.
In rare cases, there may be a delay in the delivery of your consignment due to floods / heavy rains/ natural calamity / national bandh / election dates / curfews / traffic jams / festival times / regulated traffic movements / or any other impediments.
You will receive a shipment confirmation email once your order has been shipped containing your tracking number and the website tracking link. The tracking number will be active within 24 hours.
SANAL is not responsible for any extra customs, octroi and taxes that are applied to your order which is dependent upon the State/Constituency to which the shipment must be delivered. All fees imposed after shipping are a responsibility of the customer.
If you receive your order damaged, please contact us at the earliest to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Our courier partners may, at its option, or upon the request of the competent authorities, open and inspect any shipment at any time, and shall incur no liability of any kind therefore.
Cash on Delivery (COD) option is unavailable currently.
From time to time there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
Packaging material accounts for close to 40% of all the waste in the landfill. We would encourage every customer to reuse and recycle all the packaging material.
In case the customer wants to change the delivery address after the product has been dispatched, the delivery cost will be borne by the customer.
Our courier partner will make a maximum of three attempts to deliver the consignment and after which the consignment will be deemed rejected.